snicknet.net

For the first time in 13 years of working with computers I was told by a client that they don’t think I know what I’m doing. I should have known this was inevitable having worked with so many people, but I can honestly say I wasn’t entirely prepared for it. The client caimed that an error message stating that “A program has stopped responding” was my fault and that since it popped up after I had worked on her computer coupled with several other minor problems that I was the idiot. This coming from a person that knows when she double clicks the “E” on her desktop that a magic window appears on her screen. I was generous enough to cut my rate and have put in over 8 hours on a stupid project that I billed a single hour for (old people are the stingiest people on earth). This will now mark my third return to work on this computer because the user wasn’t quite sure what she did with her computer. Every shortcut, every button was a guessing game trying to re-create the old computer she had that I never saw. I can safely say that I will not be working with many senior citizens in the future that don’t have computer knowledge.